Questions, answered.

Open Settings → Cellular → Add eSIM → Use QR Code, then scan the QR shown in your Roamzy dashboard. Label the line "Roamzy". Keep your home line on for calls and texts; set Roamzy as the cellular-data line. Turn Data Roaming on for the Roamzy line — it tells iOS to use the international data plan, not that you're paying roaming fees. iOS 17.4+ also accepts the LPA URI shown beneath the QR if you're installing on the same phone.

On stock Android: Settings → Network & internet → SIMs → Add eSIM → scan the QR from your Roamzy dashboard. On Samsung: Settings → Connections → SIM manager → Add eSIM. Allow Mobile Data and Data Roaming for the Roamzy line. Names and paths vary by manufacturer; if you can't find it, search Settings for "eSIM". Keep your home SIM enabled for calls and SMS.

Most phones from 2019 onward support eSIM. Confirmed working: iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later, most recent OnePlus, Xiaomi, and Motorola flagships. Two checks: (1) does your Settings app show an "Add eSIM" option? (2) is the phone carrier-unlocked? If both are yes, Roamzy will work. US iPhone 14+ models are eSIM-only — that's fine, Roamzy installs as a second eSIM line.

Nothing to switch. Roamzy is one global eSIM. When you land, your phone connects to the local partner network automatically and the meter applies that country's published per-MB rate. The country and the rate appear live in your dashboard. No new QR, no new install, no app to open. Top up once, travel anywhere we cover.

Yes — that's the recommended setup. Keep your home SIM as the line for calls and SMS, and set Roamzy as the cellular-data line. On iPhone: Settings → Cellular → Default Voice Line = home, Cellular Data = Roamzy. On Android, choose the data SIM in SIM manager. This way you keep your number for verification codes and calls, and Roamzy carries the data.

Usually under a minute. Flow: you pay through NowPayments → the network confirms the transaction (TRC-20 USDT typically 30 seconds, BNB Chain or Polygon about a minute, Solana a few seconds) → NowPayments sends us a webhook → we activate the reserved eSIM and the QR appears in your dashboard. If you don't see it after 5 minutes, refresh the dashboard; if still missing, message Telegram support with the order ID.

Six steps. (1) You pay the invoice on NowPayments. (2) The blockchain confirms — usually under a minute on TRC-20. (3) We get the IPN, activate the reserved eSIM, and credit your balance. (4) The dashboard shows the QR code and an LPA URI for the eSIM line. (5) You install on your phone (Settings → Cellular → Add eSIM → scan QR). (6) Turn Data Roaming on for the Roamzy line. That's it — start traveling. The dashboard then shows live country, rate, MB consumed, and balance.

Yes. Roamzy is a data eSIM with no carrier-side tethering restrictions, so Personal Hotspot (iOS) and Mobile Hotspot (Android) work normally. Tethered devices count against the same per-MB rate — there's no separate "hotspot data" allowance because there's no allowance at all; you pay per MB used, on whichever device.

Yes, all over-the-top apps work normally — WhatsApp, Telegram, Signal, FaceTime, Zoom, Google Meet, etc. Roamzy provides mobile data; whatever the app does over IP works as it would on any internet connection. Note: Roamzy doesn't provide a phone number, so traditional cellular voice calls and SMS go through your home SIM (which is why we recommend keeping it active alongside).

Yes, via support. eSIMs are bound to the device's eUICC, so we can't simply re-scan the same QR — but we can issue a fresh QR for the new phone and retire the old line. Message Telegram support with the new device's IMEI/model and we'll move the eSIM (with its balance intact) within a few hours. iPhone-to-iPhone Quick Transfer is on the roadmap with our RSP partner — not available yet.

Per megabyte, at the rate published for the country your phone is connected to. No packages, no day caps, no expiring data. You top up the eSIM's balance (minimum 20 USDT), and the meter ticks against it as you use data. Rates are public on every country page and span $0.61–$48 per GB across 188 regular countries — 31 of them share the catalogue's cheapest rate of $0.61 per GB, and the median regular country is $3.69 per GB. A small set of premium destinations are higher (we mark those clearly with a 'Premium destination' chip). The dashboard shows the current country, the applied rate, MB consumed, and balance remaining in real time.

20 USDT (about $20). Same minimum on the first top-up and every top-up after. The per-top-up ceiling is 200 USDT at MVP — sized for one trip's worth of data per refill, not for parking money. There's no monthly minimum; the eSIM balance never expires.

A typical 7-day leisure trip runs 1.5–3 GB of mobile data — hotel, café and airport Wi-Fi cover most of the waking hours, so the phone is on cellular far less than people expect. At our published rates that week is about $0.92–$1.84 in Spain, $2.15–$4.30 in Thailand, $3.23–$6.45 in Japan, $3.38–$6.76 in the United States. There is no package to size and no daily pass: the meter multiplies the megabytes you actually moved by the rate of the country you are standing in, so a light week costs less than a heavy one instead of costing the same.

For a normal leisure trip, yes, with a lot left over. $20 buys about 32.5 GB in Spain, 19.5 GB in Turkey, 13.9 GB in Thailand, 9.3 GB in Japan and 8.8 GB in the United States. Against a typical 7-day trip of 1.5–3 GB, one top-up is more than 10 such weeks in Spain and more than 2 even in the United States, counting the heavy end of that range. The exception is streaming video on cellular: an hour of HD Netflix or YouTube is about 3 GB, which on its own is $6.45 in Japan. Whatever the trip does not spend stays on the eSIM — the balance does not expire.

One eSIM for all five, and nothing to buy at a border. When you land, the meter switches to that country's published rate on its own. Two weeks of typical leisure use is roughly 3–6 GB — about double the 1.5–3 GB a 7-day trip uses. On a route like Spain, France, Italy, Switzerland and Germany the rates run $0.61–$1.02 per GB, so the fortnight lands between $1.84 and $6.14: the low end if most days sit in the cheapest-tier countries, the high end if every gigabyte goes in the dearest of the five. 31 countries in our catalogue share that lowest rate of $0.61 per GB. Either way a single $20 top-up covers the trip, and whatever is left rolls into the next one.

Our own field guide puts a digital nomad on coworking and café Wi-Fi at 1–4 GB a week, so four weeks is about 4–16 GB. That is $5.73–$22.94 in Thailand, $2.46–$9.83 in Spain, $8.60–$34.41 in Japan. The honest edge: at the top of that range in a dearer country you will spend past the $20 minimum and top up a second time — there is no monthly fee and no plan to renew, so a second top-up is all that happens. Video calls are the line item that moves the total: an hour of WhatsApp video is around 300 MB, about $0.42 in Thailand.

It can be, on two conditions at once: the package's per-gigabyte sticker has to sit below our rate for that country, and you have to use nearly all of it. What you actually pay is the package price divided by the gigabytes you used — at 75% used, that is 33% more per GB than the sticker said; at 50% used, 100% more. A meter leaves no remainder, so its effective price always equals its sticker. Ours: $1.43 per GB in Thailand, $2.15 in Japan, $2.25 in the United States, with the cheapest tier in our catalogue at $0.61 per GB, shared by 31 countries. In the dearer countries a bulk package genuinely can beat us if you finish it — our rates run $0.61–$48 per GB across 188 regular countries, so check the country page for your destination rather than assume.

The only fixed cost is the $20 minimum top-up — no subscription, no per-agent fee, and nothing charged for an eSIM sitting idle. After that the agent pays per megabyte at the rate of whichever country it connects from. Taking the usage envelope from our own field guide: a busy text-only agent — a few hundred API calls plus around a hundred text-only page fetches — moves roughly 34 MB a day. That day costs about $0.07 at the United States rate, or about $0.02 in the 31 countries at our cheapest rate, so $20 covers something like 267 days of that profile in the US. An agent that renders full pages with images and scripts moves closer to 250 MB a day — about $0.55 a day, roughly 36 days on the same $20. The rates are exact; the usage figures are planning estimates, not benchmarks.

No separate tariff: an agent pays the same published rate as anyone else. Per gigabyte the catalogue runs from $0.61 in the 31 cheapest countries up to $47.92 in Burundi, with 32 of the 188 regular countries under $1 per gigabyte and a median regular country at $3.69. The 5 premium destinations (Comoros, Bhutan, Equatorial Guinea, Zimbabwe and Maldives) run $73.52–$180 per gigabyte because wholesale costs there are an order of magnitude higher; they carry a 'Premium destination' chip on the country page. Because billing is per megabyte, a per-gigabyte figure is a unit price and not a bundle: the $20 minimum works out to about 32.5 GB at the cheapest rate or about 5.4 GB at the median, spendable in any amount across all 193 countries, with no expiry.

No to both. Each eSIM has its own balance, and that balance has no expiry — top up once, use it across multiple trips over months or years. The eSIM stays installed and active as long as its balance is above zero. When the balance hits zero, the eSIM stops consuming data; top up and it resumes. No re-install, no new QR.

A handful of countries (think Bhutan, the Comoros, some small islands) have wholesale data costs an order of magnitude above normal — our retail rate there is above $0.05/MB, so we surface that on the country page so you don't see a surprise burn rate. It's an info chip, not a restriction. The eSIM works there normally; the rate is just higher because the underlying carrier costs are higher.

Yes, on unused balance. Request a refund and we return the remaining balance from the chosen eSIM to the original payment method, minus the crypto network fee, within 7 business days. Used data is not refundable. If an eSIM fails to provision or a country has a confirmed outage, we restore the affected balance in full — no charge for our or the partner network's failure.

Enter the code in the "Promo code" field on the top-up modal — the server validates it before creating the invoice, so a wrong code fails fast without charging you. The bonus credits to your eSIM at the same time we credit the paid amount, after IPN confirmation. Promos have rules attached (minimum top-up, first-purchase only, per-user cap, expiry) — if validation fails we surface the reason next to the field.

Up to 5 active eSIMs on a claimed (signed-in) account; anonymous sessions are limited to 1 active eSIM until claimed. Each eSIM holds its own balance, so the cap is there for people who want separate balances for separate purposes — e.g. one for your personal travel, one for work trips reimbursed by an employer, one for a family member on a shared account. Most users only ever need one: Roamzy's eSIM is global by design, so a second isn't needed for changing country. To issue a sixth, cancel one of the existing five from the dashboard.

Not automatically. Telegram and Google are independent identities. If you signed up with Telegram first and later used Google, you have two separate accounts with separate eSIMs and balances. Open a support ticket on Telegram and we'll merge them into one — we keep the older account, move all eSIMs (with their balances) to it, and retire the duplicate. Bring both sign-in methods so we can verify ownership.

Dashboard → Settings → Delete account, or message support on Telegram. Before deletion: refund any remaining balance on your eSIMs (used data is not refundable) and cancel any active eSIMs. Deletion removes your profile, eSIMs, and transaction history within 30 days. The action is permanent — the same Telegram or Google identity can sign up again afterward but the old data won't return.

Yes. In the dashboard, click the ✏️ pencil on the eSIM card and enter a label (e.g. "Work", "Family", "Asia trip"). We use the label everywhere — dashboard, history, support tickets — instead of the auto-generated 10-digit ID. Clear the field to remove the label and revert to the ID. Up to 32 characters.

An alternative way to use your Roamzy account — open @roamzy_bot in Telegram and tap the menu button to launch the dashboard inside Telegram itself. Same data, same actions (top up, view eSIMs, history) as roamzy.io but living inside the Telegram app, with auto-login via your Telegram identity. Useful when you've broken your phone's browser, are on a low-connectivity network where Telegram still works, or just prefer one app for everything.

No KYC for top-ups. Identity for sign-in goes through Google OAuth or the Telegram Login Widget — same identity layer as a free webmail account. We don't ask for passports, photos, or addresses. Top-ups are stablecoin-only; on the crypto side the merchant of record is NowPayments (they handle their own AML and sanction screening). For account ownership disputes (e.g. recovering a Telegram-linked account after losing the number) we may ask for verification through your registered support channel — that's the only case.

Stablecoins only — USDT and USDC on the chains we whitelist with NowPayments: TRC-20 (Tron), BEP-20 (BNB Chain), Polygon, Optimism, Arbitrum, Solana, and TON. TRC-20 has the lowest fees — you pick the network at checkout; nothing is pre-selected for you. We don't accept ETH mainnet — fees there can eat a meaningful chunk of a 20 USDT top-up. We chose stablecoin-only because volatility is the wrong thing to introduce into the balance that pays for mobile data: your $20 top-up should still be $20 next month. Each eSIM's balance is denominated in USDT; if you pay in another stablecoin, NowPayments converts at confirmation time.

Two reasons. First, the blockchain network charges a fee — on TRC-20 (Tron) it's usually under $1; on BNB Chain or Polygon similar; on Solana cents. We don't accept ETH mainnet because its fees would eat a meaningful chunk of a 20 USDT top-up. The fee is paid to the network, not us. Second, NowPayments takes a small processing fee. We credit the eSIM's balance with what we actually receive after both fees. To minimise loss, use TRC-20 USDT and top up larger amounts less often — within the 200 USDT per-top-up ceiling.

Not at MVP — crypto only via NowPayments. Cards are on the roadmap, not in this release. If you don't hold crypto, the easiest path is buying USDT on a major exchange (Binance, Bybit, Kraken) and sending it to the address shown at our checkout. The 20 USDT minimum top-up exists partly so the network fee stays a small fraction of the transfer.

Depends on the network. TRC-20 (Tron) typically 30 seconds to a minute. BNB Chain and Polygon: about a minute. Solana: under 10 seconds. We don't accept ETH mainnet because confirmation there is slower and more expensive. Once NowPayments sees enough confirmations, they send us a webhook (IPN) and the balance lands on your eSIM in seconds. If the network is congested, allow up to 15 minutes before contacting support.

Telegram: @roamzy_support_bot. That's the fastest channel — it routes straight to a human who can fix your issue. For account ownership disputes, refunds above $100, or anything you'd rather put in writing, email [email protected]. We're not 24/7; expect a response within 24 hours on Telegram, 48 hours on email.

Three quick checks before opening a ticket. (1) In your dashboard, is the eSIM's balance above zero? At zero, the eSIM stops consuming until you top up. (2) On the phone, is Data Roaming on for the Roamzy line and is Roamzy set as the cellular-data line? (3) Toggle Airplane mode for 10 seconds, then off — it forces the phone to re-attach to the local network. If still not working, message Telegram support with the country, your eSIM ID from the dashboard, and a screenshot of the cellular settings.

Telegram: under 24 hours. Email: under 48 hours. We're a small team and not 24/7. Out-of-hours messages queue and get picked up the next working window. Roamzy is built by one person plus AI, on purpose — that keeps us lean and lets us respond directly without ticket triage layers.